Last updated October 10, 2026
Subscription and refund terms
These terms cover the Free plan and Tickmuse Pro (“Tickmuse”, “we”, “us”). They are part of the Terms of Service. Billing questions go to support@tickmuse.com.
Tickmuse Pro is $69 per month, or $690 per year. The first 100 members pay $49 per month, locked while that subscription stays active. A paid plan renews automatically at the price you accepted until you cancel. Checkout can start a 14-day free trial. A card is collected up front and is not charged during the trial. Cancel anytime before the trial ends. One trial per account. The Free plan is $0. Pro is the only paid plan.
Before a paid subscription starts, checkout shows the price, that the plan renews at that price until you cancel, and how to cancel. A yearly plan renews once a year. Cancel online in Settings → Billing with Manage billing, which opens the Stripe customer portal when billing is turned on, or email support@tickmuse.com. You do not have to call. Cancellation stops the next renewal. We do not refund the current paid month except where the law requires, or if we billed you by mistake.
The plans in the product
Free is $0. It includes the limited journal and community access shown on the pricing page. Pro is $69 per month, or $690 per year. The first 100 members pay $49 per month, and that price stays locked while the subscription remains active. Checkout can start a 14-day free trial. A card is collected up front and is not charged during the trial. Cancel anytime before the trial ends to avoid the first charge. One trial per account. While checkout is not available, the in-app trial is free and does not collect a card.
Automatic renewal
A paid monthly subscription renews every month at the price you accepted ($49 for a founding member, otherwise $69) until you cancel. A paid annual subscription renews every year at $690. The charge is in advance, through Stripe. Checkout, before you pay, states the price, that the plan continues until you cancel, the length of any free trial that converts to a paid period, and how to cancel.
By starting a paid subscription you agree to that charge. You can print or save the checkout page and these terms. We will also send a receipt through Stripe to the email on the payment.
How to cancel
You can cancel online. Open Settings → Billing and use Manage billing. When Stripe is configured, that opens the Stripe customer portal, where you can cancel without calling us. You can also email support@tickmuse.com from the address on your account and ask us to cancel. We will not require a phone call.
Cancel before the next renewal date to avoid the next charge. After you cancel, Pro continues until the end of the period you already paid for, then the account returns to Free. Deleting an import or closing the app does not cancel a paid subscription.
Refunds
The 7-day trial is not billed, so there is nothing to refund for the trial itself. Subscription fees for a period that has already started are not refunded, except where the law requires a refund, or where we billed you by mistake (a duplicate charge, or a charge after a cancellation we had already confirmed). Email support@tickmuse.com and we will review a mistaken charge. Trading losses are not a reason for a refund. Tickmuse does not guarantee profits or a passed evaluation. See the Financial Disclaimer.
Failed payment and price changes
If a renewal charge fails, we may retry it through Stripe and we may return the account to Free after notice. A founding price of $49 stays in place while that subscription remains active. A later list-price change applies only to new subscriptions and to renewals that were not locked. The current paid period stays at the price you already accepted.
Questions: support@tickmuse.com.